1. TERMS AND CONDITIONS
Your use of the mastertechiecomputers.com website (referred to as the “Site” below), and our services (including phone orders, online purchases, and inquiries from Master Techie Computers) are governed by the policies, terms, and conditions presented in the provided Terms and Conditions listed below. Please read the following information carefully and check back regularly for any changes/updates. Master Techie Computers maintains the website https://www.mastertechiecomputers.com/. By using this site or placing an order, you accept and agree to be bound by the Terms and Conditions individually or as a representative of any business entity. “Customer” refers to any individual or entity placing an order. If you do not agree to these Terms and Conditions, please do not use this site or place any orders.
2. GENERAL TERMS AND CONDITIONS
- Customer agrees that Master Techie Computers is not responsible or liable for mismatched product pictures or misrepresented product information. Specifications may change without notice. Customers must confirm product details with their order. Only items on the order invoice are covered.
- Sales representatives are not authorized to provide services, guarantees, or terms beyond these Terms and Conditions or the product warranty. Any changes must be in writing and signed by a company officer.
- Each product in a multi-item order is treated individually. Issues with one item do not affect the rest of the order.
- Shipping costs are non-refundable once an order has shipped.
- Customers must verify order confirmation emails for correct shipping/billing info. Errors must be reported immediately to avoid duplicate charges.
- Shipping fees include material costs. Additional fees apply only if upgrades are requested. Insurance is included.
- We are not responsible for courier delays, natural disasters, or other external issues.
- Customers are responsible for maintaining the confidentiality of their accounts.
A. WEB ORDERING AND ONLINE SECURITY
We use Secure Sockets Layer (SSL) encryption to protect your personal and financial information. We never sell or share your data. If you face issues with secure connection, call us at +971-0544-878-894.
B. TRADEMARKS
All trademarks on this site belong to their respective owners. Their use does not imply endorsement or affiliation.
C. PLACING AN ORDER
Provide accurate and current details when placing orders. You confirm authorization to use the provided payment method. You are responsible for all charges including taxes.
All pictures are for illustration purposes only. Actual products may vary.
D. DELIVERY POLICY
We ship domestically and internationally. For special address types like APO/FPO or PO Boxes, contact info@mastertechiecomputer.ae.
Typical delivery time: 3–5 working days for accessories or standard PCs, 10–15 days for liquid cooling builds. Tracking details are shared via SMS/email. Address changes after shipment incur rerouting fees.
E. SHIPPING DELAYS
Delivery is the courier’s responsibility once shipped. If lost, replacement occurs only after courier confirmation. Signature is required. If not available, it may delay delivery or incur reshipping fees.
F. PRICING AND TYPOGRAPHICAL ERRORS
Prices may change without notice. If an item is listed with an incorrect price due to a typo or vendor error, we reserve the right to cancel the order and refund any payment received.
G. ORDER ACCEPTANCE POLICY
Receipt of order confirmation does not imply approval. We reserve the right to accept or reject orders for any reason.
H. SOFTWARE
All software is subject to license agreements. Opening the package or breaking the seal binds you to that license. No warranties are provided by Master Techie Computers for software.
I. NOT FOR RESALE
Products are for personal use only and not for resale or redistribution.
J. GOVERNING LAW
This agreement and any sales are governed by the laws of the United Arab Emirates.
K. TRADEMARK USE
You will not designate, use or register any Internet domain name that contains an master techie computers trademark or trade name in whole, part, or by any other name that is similar.
L. DISCLAIMER & LIMITATION OF LIABILITY
YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO master techie computers ARISING FROM ANY PRODUCT SOLD BY master techie computers SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL master techie computers, ITS DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, OR REPRESENTATIVES BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD. master techie computers WILL NOT BE HELD LIABLE BEYOND THE ORIGINAL INVOICED PRICE OF THE PRODUCT ORDERED.
M. WEBSITE DISCLAIMER
THE URL ADDRESS WEBSITE AND THE MATERIALS THEREIN ARE PROVIDED “AS IS.” master techie computers MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF ANY KIND WITH RESPECT TO THE master techie computers.COM SITE, THEIR OPERATION, CONTENTS, DATA, OR MATERIALS ON THE SITE. YOU AGREE THAT master techie computers, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE HELD LIABLE FOR DAMAGES RESULTING FROM THE OPERATION, CONTENT OR USE OF THE master techie computers WEBSITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES, INCLUDING BUT NOT LIMITED TO: DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
N. TITLE TRANSFER
Master techie computers maintains title to parts and complete systems purchased until the purchaser pays for items in full, at which time the title passes to the purchaser.
O. RETURNS / REFUNDS POLICY
Refunds are based on current market value, excluding shipping fees. A 25% restocking fee may apply unless:
- Return/cancellation is within 15 days of delivery.
- The issue is due to hardware defects.
- The defect is verified as hardware-related by Master Techie Computers or its authorized service.
Returns must include original packaging and accessories. Software sales are final. Opened accessories (monitors, speakers) are non-refundable.
If we shipped the wrong or defective item, we’ll cover return shipping and either replace or refund based on availability.
Refunds take 10–14 working days and will be returned via original payment method.
P. WARRANTY SERVICES
We provide 1-year warranty on gaming PCs. For the first 30 days, shipping is covered. After that, shipping is the customer’s responsibility. Warranty is void if products are used for cryptocurrency mining.
Q. REFUSED SHIPMENTS
Refused deliveries are subject to a 15% restocking fee and shipping charges.
R. CANCELLATION / REFUND OUTSIDE UAE
Cancellation/refund is only allowed before shipping unless:
- Product is damaged
- Product is faulty
- Incorrect item was received
If accepted, delivery fees are not refunded. Customer must pay return shipping and customs charges.
Refunds apply to market value only and exclude shipping. 15% restocking fee applies unless:
1. Unopened item returned within 30 days.
2. Verified hardware issue.
3. Verified by authorized technician as hardware-only problem.
S. OTHER POLICIES
- Disputes governed by laws of the UAE Private Sector.
- Minors under 18 may not register or transact.
- Cardholders must retain transaction records.
- We accept Visa and MasterCard in AED.
- All images are for illustrative purposes only.
- Users must protect their account credentials.
- No services/products will be supplied to OFAC-sanctioned countries.
- Policies may change; please check regularly.
- PC part boxes available on request and may differ from retail packaging.
T. UAE VAT POLICY
As per Federal Decree-Law No. (8) of 2017, VAT applies at 5% on most goods/services. This is included in your final checkout price.
U. CANCELLATION POLICY
To cancel an order, call us at +971-0544-878-894 between 10:00 AM – 10:00 PM UAE time. Email/voicemail cancellations are not accepted.
Orders must be canceled within 24 hours. Built-but-not-shipped PC orders will incur a 15% restocking fee. Card cancellations may also incur up to 9% processing fee.